Here's a list of companies I have banked with and what has happened to me as a result.
Bank Score 1-5. 1 Being poor service, 5 Being extremely good, outstanding.
2010:
PayPal: Within the first year of joining, I had my funds frozen sometimes months at at time. After awhile of getting my account "unfrozen" my funds would be frozen again at random times.
Happened again for a week 3 years later. Haven't had any problems buying items with my linked checking account. PayPal has banned me from reloading my account with MoneyPak.
Overall score: 3.
2011:
Netspend: After giving them my poof of residency, social security card and spending hours on the phone talking to customer service, I couldn't get my account activated.
Overall score: N/A
2012:
Patelco Credit Union: Opened up my account in person. $10 opening deposit. Got my debit card within a few days. Very friendly customer service. Never had an problem they couldn't fix within minutes. They sent me a new debit card after I used my card at a local store whos card system got hacked. Got a $25 giftcard from a contest they had on Twitter.
Overall score: 5
American Express Serve: Free signup with $50 bonus. I got a $10 discount for shopping at a clothing store. $10 check in the mail for sending in feedback. No problems with withdrawals or debit and Vanilla reloads. GreenDot banned my card number, can nolonger recharge my card with MoneyPak. Wish ATM and reload limits where higher.
Overall score: 4.5
2013:
Square: Pro: Free card reader. Cons: Square bans a few types of items you can sell. You can NOT unlink your banking account with them. No customer support by phone. They withdrawn money from my checking account after 4 of my transactions got reversed months later.
Overall score: 1
Rush Card: Pro: Very easy to setup a account. Didn't take too long to receive my card in the mail. Cons: Fees are just as high as a bank account. Phone customer service based out of country, answers they give you seems like read out of a book. Account funds got frozen a month later, when I called customer support they said they will reopen my account, but I can nolonger use MoneyPak to recharge my account.
Overall score: 2
2014:
Wells Fargo: Opened a account online. Took about 3 weeks to get debit card in the mail, about another week to get my pen number and a few more days to get online banking setup.
The next month there was a large unauthorized withdrawal on my account, called customer service to dispute it. Got transferred to 3 different departments they ended up freezing my account. The next week I called back to see how my dispute was going, but they couldn't find it in the system, refiled dispute. Got a letter in the mail the next week telling me my account was going to be closed and funds left in the account will be mailed back to me. Called customer service again, they couldn't even find my bank account on file. Went to local bank branch to check on my dispute, they said it looked like it was never filed. They called customer service and got transferred to 6 different departments. All of them said they couldn't do anything on their side. Still haven't got the check or seen any of the money I had in my account. Going to check bank with them in a few days.
Overall score: 1
Bank Score 1-5. 1 Being poor service, 5 Being extremely good, outstanding.
2010:
PayPal: Within the first year of joining, I had my funds frozen sometimes months at at time. After awhile of getting my account "unfrozen" my funds would be frozen again at random times.
Happened again for a week 3 years later. Haven't had any problems buying items with my linked checking account. PayPal has banned me from reloading my account with MoneyPak.
Overall score: 3.
2011:
Netspend: After giving them my poof of residency, social security card and spending hours on the phone talking to customer service, I couldn't get my account activated.
Overall score: N/A
2012:
Patelco Credit Union: Opened up my account in person. $10 opening deposit. Got my debit card within a few days. Very friendly customer service. Never had an problem they couldn't fix within minutes. They sent me a new debit card after I used my card at a local store whos card system got hacked. Got a $25 giftcard from a contest they had on Twitter.
Overall score: 5
American Express Serve: Free signup with $50 bonus. I got a $10 discount for shopping at a clothing store. $10 check in the mail for sending in feedback. No problems with withdrawals or debit and Vanilla reloads. GreenDot banned my card number, can nolonger recharge my card with MoneyPak. Wish ATM and reload limits where higher.
Overall score: 4.5
2013:
Square: Pro: Free card reader. Cons: Square bans a few types of items you can sell. You can NOT unlink your banking account with them. No customer support by phone. They withdrawn money from my checking account after 4 of my transactions got reversed months later.
Overall score: 1
Rush Card: Pro: Very easy to setup a account. Didn't take too long to receive my card in the mail. Cons: Fees are just as high as a bank account. Phone customer service based out of country, answers they give you seems like read out of a book. Account funds got frozen a month later, when I called customer support they said they will reopen my account, but I can nolonger use MoneyPak to recharge my account.
Overall score: 2
2014:
Wells Fargo: Opened a account online. Took about 3 weeks to get debit card in the mail, about another week to get my pen number and a few more days to get online banking setup.
The next month there was a large unauthorized withdrawal on my account, called customer service to dispute it. Got transferred to 3 different departments they ended up freezing my account. The next week I called back to see how my dispute was going, but they couldn't find it in the system, refiled dispute. Got a letter in the mail the next week telling me my account was going to be closed and funds left in the account will be mailed back to me. Called customer service again, they couldn't even find my bank account on file. Went to local bank branch to check on my dispute, they said it looked like it was never filed. They called customer service and got transferred to 6 different departments. All of them said they couldn't do anything on their side. Still haven't got the check or seen any of the money I had in my account. Going to check bank with them in a few days.
Overall score: 1
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